Frequently Asked Questions
Find answers to common questions about STI testing, confidentiality, and appointments.
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How long does it take to get my STI test results?
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Most results are ready the next business day. PCR tests may take slightly longer depending on the panel requested.
Q
Is my STI test visit completely confidential?
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Yes. All consultations, test results, and records are handled with strict confidentiality. You can also choose to receive results via secure portal or private phone call.
Q
Do I need to have symptoms to get an STI test?
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No. Many STIs show no symptoms at all — which is exactly why testing matters. PCR testing can detect infections even before any symptoms appear.
Q
Do I need to decide on an STI test package before I come?
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You do not need to have your package decided before coming. Our medical staff will be ready to consult with you in a private room once you come, to choose the best package for you. You can also consult our staff on WhatsApp or by phone beforehand.
Q
Are same day STI test appointments available?
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Same day appointments are welcome. Feel free to call or text our staff.